If you have any questions regarding an item or an order, you can contact the support team. We can help with order tracking or item specifics.

If you do not get a response immediately, don’t worry! we are just right here for you. It may take about 8 to 12 hours to get replies due to the large numbers of requests.

Downloading a digital item you purchased

If you purchased a digital file that can be instantly downloaded, you can access the file from your Purchases & Reviews page . You will also receive a separate email with a download link.

If you purchased as a guest, you will find the link to download your items in the receipt emailed to you after purchase. The link will take you to the order download page.

If you can’t find your order, please take some suggested actions below.

*Try to refresh your purchase page, and check the website card and or your account card carefully;

*Check your mailbox includes spam, social, junk emails sections (Paypal email, the email that you have provided to the site;

*Kindly contact us right away if you still cannot find your orders or purchases.

a. You will be directed to your Account immediately after purchase, where you can download your files from the Download Link in the left hand menu. On the download page, the download button is displayed in purple. Click this and your download will start.

b. You will also receive an email receipt from us with the download link inside the email. If you haven’t received this email, please check your spam/junk folder as they occasionally end up in there.